Remote Access shows green then turns red

November 21, 2017, 7:36 pm

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≪ Previous: Nvidia Shield and newest Plex update.

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I moved to a new address and in the process we had to switch ISP and buy a new wireless router. Now my plex server will not allow remote access at all. I have gone thru all the trouble shooting documents and read everything I can on the forums and nothing will work.

I will get the green check mark for about 2 seconds then it turns red and tells me "Not available outside your network" below are all the details for my setup and my trouble shooting steps.

ISP: Charter/SPectrum
router: Netgear Nighthawk R7900P (firmware version: V1.2.1.6_1.1.86)
Plex Server: Windows 10 Pro/ Version 1709

Troubleshooting steps:

• turned UPnP on and off
• setup manual port forwarding to 32400 in the router, windows firewall
• tried using static IP address
• tried using IP reservation with my router
• checked and unchecked "manually specify public port"
• used open port check tool "canyouseeme.org" but was not able to get a open port

I have tried everything I can think of and everything the trouble shooting documents and forums say to check. can someone please help me. let me know if you need any screen shots or more detailed info. thank you

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Skip prev/next doesn't work

November 21, 2017, 2:23 am

≫ Next: News is now blasted all over my kids account.

≪ Previous: Remote Access shows green then turns red

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• PMS 1.9.7.4460
• Plex Apple TV App v. 1.19

Can't skip through TV Episodes with my Logitech Harmony Remote.
Worked definitely

News is now blasted all over my kids account.

September 27, 2017, 10:23 pm

≫ Next: UI/Functionality Issues Since Most Recent Update

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Thanks a lot. Once again I have to unallow my kids the use of a managed plex account because of a bug in the latest ATV app update that adds news crap to your dashboard. I found the setting to turn it off on my admin account but it’s ignoring on my managed users.

UI/Functionality Issues Since Most Recent Update

November 22, 2017, 7:02 pm

≫ Next: Error: not enough bandwidth for any playback

≪ Previous: News is now blasted all over my kids account.

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First of all, I really love Plex, and appreciate everything you guys do. When I first saw the new UI with the most recent Xbox One release I liked it (unlike what many others have been saying). But after using it for a while I've run in to a number of issues and quirky behavior which seem to be related and that make it feel like a step backwards. It can be incredibly frustrating, and I don't have the option of switching to a different player like others do.

• BUG #1 - I almost always need to turn down quality to watch without buffering. So, when I begin playing a the video, the play-menu-bar shows up. But it doesn't work at this point. If I try to move the cursor over from the play/pause icon to settings, the cursor doesn't move, instead the menu just disappears altogether. So, then say I press A again to bring it back up. If I hit A once again to attempt to pause it, the icon won't even change. If instead I go directly over to settings and change them, when I try to resume watching, it freezes up and eventually gives a "There was a problem playing this item. The video did not start playing in time." error.

  • The only way to get this working is, after hitting play, to wait a long time for the maximum quality video to buffer and begin playing. This means waiting for the play-menu-bar to disappear on its own before hitting A, pausing it, and changing the settings. This is a very common action, and just seems to buggy and glitch prone, see Recommendation #1.

• BUG #2 - I drop the quality of a TV show down after starting to play it, as mentioned above. If I pause it to go to the bathroom, when I come back it has brought me back to the select user screen. When I hit play or resume, it has forgotten about my new quality settings. Sometimes this happens just by pressing B to stop it normally. And once again I have to go through the steps above to get it to play at a lower quality. It's very annoying to do all that and then have to re-do it because of the sleep timer. Even worse, sometimes when this happens, it forgets my current location in the video, so I have to play the fast forward buffering game which is garbage.

• Recommendation #1 - Let me switch the quality or set subtitles of a video from the menu screen before playing a video. As mentioned in the bugs it takes a number of extra steps to do this within the video, and after each change it needs to re buffer. Really not sure why this option was removed in the update. Would be even more useful to be able to select a default quality to use for an entire season, so that I don't need to repeat these steps for every episode.
• Recommendation #2 - If I pause to get up and go to the bathroom, in just the minute or two I'm away, it has already gone back to the select user screen. There is just no reason for this! It's not like I'm looking at sensitive bank records that would be potentially dangerous to leave on the screen and walk away from. When I log back in, it takes me back to the menu of the media I was just watching, but still - especially when combined with the other bugs/issues I've mentioned this is another 3-4 steps just to get it playing again. Just seems like a real senseless pain in the butt. In the old version I could walk away and let it buffer in the background for a good long while, now that doesn't even seem to be an option, so I am completely limited by the instantaneous speed of my connection? This is really a big issue for me.

Would appreciate some feedback on these. Please let me know if my description of scenario could use more elaboration. Thanks!

Error: not enough bandwidth for any playback

May 17, 2017, 7:55 pm

≫ Next: PLEX, SHOW YOUR CUSTOMERS SOME RESPECT

≪ Previous: UI/Functionality Issues Since Most Recent Update

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I have an error that pops up specifically on my Roku "Not enough bandwidth for any playback of this item. Cannot convert to below minimum bandwidth of 103kbps. Neither direct play nor conversion is available."
I have isolated the error to occur when trying to play videos that require audio transcoding (video can be stepped down without issue). I have tried force direct play but these videos have ac3 5.1 audio which results in no sound output.
Connection is via LAN to server.
Have not had this issue prior to three days ago.
Server and roku versions are both up to date.
No issues on firetv connected via LAN to same network when transcoding ac3 audio to aac.
Server is not overloaded at all, is able to transcode multiple videos simultaneously.
I am unsure if this is an issue with a new update to PMS or the client, or if it is an issue with the roku firmware.

PLEX, SHOW YOUR CUSTOMERS SOME RESPECT

June 23, 2017, 2:35 pm

≫ Next: [REL] Trakt.tv

≪ Previous: Error: not enough bandwidth for any playback

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We are tired of waiting for fixes and even more tired of being left in the dark for a quarter of a whole calendar year. If this poor guy has health issues, tell us something personal is an issue. If he quit, tell us you are looking for a replacement. If this app is above your guys ability, say we are incompetent. At this point tell us something. For crying out-loud, at this point just post a link to Emby on this forum. I don't know who thinks this is the way to do PR and support, but it isn't.

[REL] Trakt.tv

March 19, 2014, 5:04 am

≫ Next: Customizing Home Page

≪ Previous: PLEX, SHOW YOUR CUSTOMERS SOME RESPECT

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Trakt.tv (for Plex) - github, wiki
v1.3.2 - 16/02/2017 2:48 p.m. NZDT

trakt (for Plex) is a plugin for Plex Media Server to synchronize watched history, ratings, playback progress and lists to your Trakt.tv profile.

Key Features

• Automatically track every TV show and movie you watch
• Upload watched history, ratings and playback progress to your Trakt.tv profile
• Synchronize data between supported applications (Kodi, MediaPortal, Emby, Infuse)
• Link all your Plex users to individual Trakt.tv profiles

See https://trakt.tv/vip for an overview of other features available on the Trakt.tv website.

Navigation

Install	FAQ	Settings	Support	KB	Issues	Credits

Customizing Home Page

May 13, 2017, 9:41 am

≫ Next: Also another Server Unavaiable problem.

≪ Previous: [REL] Trakt.tv

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Is there a way to select/deselect or customize what goes on the Home Page?

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Also another Server Unavaiable problem.

November 18, 2017, 10:30 am

≫ Next: Why did Plex remove the driver for my network card?

≪ Previous: Customizing Home Page

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I upgraded to the newest Plex server version, and it's been down hill since. All my clients (including remote) are now slow to load. Icons, posters, everything in general is slow (or just don't show up). A few videos here and there, refuse to load at all. Can't seam to get into settings half the time, says "unavailable".

Is there a archive of the previous versions? I want to go back.

TS-653 Pro
4.3.3.0361 firmware.

PLex: Version 1.9.6.4429

Thanks
-Richard

Why did Plex remove the driver for my network card?

November 22, 2017, 7:55 pm

≫ Next: Why did Plex remove the driver for my network card?

≪ Previous: Also another Server Unavaiable problem.

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The system manager tells me the driver for my neywork card is not loaded after Plex install and reboot.

I can't get on the internet now. Why in the world would this program remove my network adapter driver?

Charge me $5.00, then render my pc useless, causing me big hassles. Not a good first impression.

Why did Plex remove the driver for my network card?

November 22, 2017, 7:55 pm

≫ Next: How to Name Disney Animated Shorts Specials

≪ Previous: Why did Plex remove the driver for my network card?

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The system manager tells me the driver for my neywork card is not loaded after Plex install and reboot.

I can't get on the internet now. Why in the world would this program remove my network adapter driver?

Charge me $5.00, then render my pc useless, causing me big hassles. Not a good first impression.

How to Name Disney Animated Shorts Specials

November 22, 2017, 7:30 pm

≫ Next: "Couldn’t retrieve the play queue for this media”

≪ Previous: Why did Plex remove the driver for my network card?

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I figured out how to name Disney Animated Shorts - generally. However, I have just gotten stuck on having to name my first "Special" episode. TVDB lists it as a Special that first aired in 1940 between regular episodes 9 and 10 for that year. TVDB also lists it as Special Episode number 4 of 63 on its Disney Animated Shorts Specials List. I have tried different ways to name the episode for Plex with no luck. I have also created a "Specials" folder under my Disney Animated Specials folder and placed the episode there. Plex can now see the episdoe, but Plex is not drawing any of the TVDB information, so obviously I am not naming the episode correctly as far as Plex is concerned.

Does anyone have any information to share and/or know what I am doing wrong? I hate when I cannot figure something like this out on my own, but I am spending too much time on this. There will be other Special episodes to contend with as I continue doing this, so I would like to obtain the solution now, if it is out there at all.

Thanks!!!!

"Couldn’t retrieve the play queue for this media”

September 27, 2017, 7:20 pm

≫ Next: Optimize for TV hits 100% but doesn't complete

≪ Previous: How to Name Disney Animated Shorts Specials

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Plex Server version: 1.9.2.4285-9f65b88ae
(Dedicated Plex Server is a Windows 10 environment, but I typically maintain and access the server through my Mac OS Sierra 10.12.6)
iOS: 11
Apple TvOS: 10.2.2

Every time I try to play any of my media on my phone, through the plex website or my Apple TV I keep getting the same error. “Couldn’t retrieve the play queue for this media”.

I’ve tried restarting the server, Apple TV and phone with no change. I’ve also tried re-installing plex to try and repair the issue and still no change. I’ve switched to allow unsecure connections which hasn’t worked either.

Any ideas to fix this would be great. Thanks.

Optimize for TV hits 100% but doesn't complete

November 22, 2017, 8:13 pm

≫ Next: [REL] G2G.fm - Watch latest release HD movies and TV Series!

≪ Previous: "Couldn’t retrieve the play queue for this media”

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When running the optimize for TV process it runs up through the percents until hitting 100%, but never actually completes. It will sit on 100% for days but never complete the file and move it out of the .inProgress folder with the MP4 tag. The system optimized about 5 .mkv files correctly then started this issue. I've tried several different files all with the same results. The Shield has been reset as well with the same results.

[REL] G2G.fm - Watch latest release HD movies and TV Series!

June 8, 2014, 10:28 am

≫ Next: Folders view: Still grouping episodes together from separate folders

≪ Previous: Optimize for TV hits 100% but doesn't complete

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About

This is a plugin that creates a new channel in Plex Media Server to view content indexed by the website G2G.fm.

Note: The author of this plugin has no affiliation with G2G.fm or the owners of the content that it indexes.

System Requirements

• Plex Media Server Version 0.9.9.10 or newer:

  • Tested Working:

    • Windows
    • Mac OSX
    • Linux

  • Not Working:

    • ARM based NAS (Transcoding may be required)

• Plex Clients:

• Tested Working:

  • Plex Media Centre / Home Theater
  • Plex/Web
  • Roku
  • LG Smart TV
  • iOS (Limited)
  • PlexConnect
  • Chromecast
  • Android

• Not Tested:

• Windows 8
• PS3/360
• Windows Phone
• Samsung Google Smart TV

How To Install

• Install from the UnSupported Appstore.

Or

• Download the latest version of the plugin.

• Unzip and rename folder to "G2Gfm.bundle"

• Copy G2Gfm.bundle into the PMS plugins directory under your user account:

  • Windows 7, Vista, or Server 2008: C:\Users[Your Username]\AppData\Local\Plex Media Server\Plug-ins
  • Windows XP, Server 2003, or Home Server: C:\Documents and Settings[Your Username]\Local Settings\Application Data\Plex Media Server\Plug-ins
  • Mac/Linux: ~/Library/Application Support/Plex Media Server/Plug-ins

• Restart PMS

Known Issues

• No item summaries.
• No metadata info on final video page.
• Source website has missing videos for some older content.

Changelog

• 0.05 - 14/07/15 - Updated url to moviez.se
  
• 0.04 - 19/11/14 - Removed search and bookmarks.
  
• 0.03 - 14/06/14 - Added genre menu. Removed item summaries due to bugs.
• 0.02 - 11/06/14 - Added trailers, seach and bookmarks. Removed URL service, now calls built-in Google Drive service.
• 0.01 - 09/06/14 - Initial release.

Donate

Like my work? Buy me a coffee. 

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Folders view: Still grouping episodes together from separate folders

November 22, 2017, 8:34 pm

≫ Next: Plex clients not showing some TV series for just one user.

≪ Previous: [REL] G2G.fm - Watch latest release HD movies and TV Series!

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I'm putting a show that has been edited (One Pace) to my Plex server and it is split out by arcs. I have turned off matching and put episodes into separate folder by arc.

On the web app, I then select "Folders" view which shows the folders/arcs just fine.

But when I get to the files, they are still grouped up on top of each other (like each episode 01 for 5 arcs is thrown into a single episode on Plex). How can I fix this?

Other question: How can I show file name in the folders view? It defaults to title, but I don't see "file name" in the options to show columns.

Plex clients not showing some TV series for just one user.

November 22, 2017, 8:33 pm

≫ Next: No Channels are showing any content

≪ Previous: Folders view: Still grouping episodes together from separate folders

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This seems strange, but I share my TV library and one of my users cannot see some series, while other friends can. This is not just one plex client. I've tried in on Roku TV and in Chrome and that user cannot see a few of the series. I have not set any restrictions in the user share setting. I completed removed the user from the shares, and re-added them, and still shows are missing. Thoughts?

No Channels are showing any content

November 22, 2017, 2:40 am

≫ Next: Issues with Roku Ultra, are they still a thing?

≪ Previous: Plex clients not showing some TV series for just one user.

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I'm using Mac, Sierra, Latest PMS Plex Pass version

In both Chrome and Safari I can see all of my channels in the the channel library: CBS, The CW, WebTools, etc. But when I open any one of the channels it will display no links or images. Just an empty page with all of the typical Plex links at the top of the page.

I installed Plex Media Player and I can see everything there, however I rarely use that. I can also see content and links for my channels on my Android device's app. But I mostly use my Plex Web page shortcuts within a browser and want to figure why this is happening. Just started today and, like I said, happens with both Chrome and Safari.

Any thoughts on what may be blocking the content from showing up?

Issues with Roku Ultra, are they still a thing?

November 22, 2017, 9:06 pm

≫ Next: All videos stopping unexpectedly a few minutes before the end

≪ Previous: No Channels are showing any content

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I have a chance to get a Roku Ultra locally, and in researching plex on the Ultra, I see that it suffers from similar issues as the Roku 4 (dunno if the Premiere, Premiere+ and Streaming Stick+, all of which do 4K suffer from the same issues), mainly playback issues in plex, as mentioned in this thread

https://forums.roku.com/viewtopic.php?t=96803&start=15

Are these issues still a thing? Can I get a 4K roku and not worry about these issues?

All videos stopping unexpectedly a few minutes before the end

November 22, 2017, 9:24 pm

≫ Next: When Watching Content Roku Client Bails After ~20 Seconds

≪ Previous: Issues with Roku Ultra, are they still a thing?

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I have a couple of Roku 4 devices. They used to work just fine, and I could watch shows and movies all the way to the end without fault. For a couple of weeks now, they seem to be stopping playback and toggling the status to "watched" about 1-2 minutes before they're actually over. I've tried skipping back to the playback point I was at, but it doesn't work.

I can still watch the end of the shows and movies on my phone (Android in the native Plex App) so it seems it's not a server issue, unless it's how the server is communicating with Roku.

I've tried to force an app update on the Roku, but that doesn't seem to work.

I've attached my logs if anybody can see what's going on.