Hi all!
I'm having some troubles where on a semi-regular basis, my plex server becomes unavailable. The service is still running and I see the icon in the systray, but users can't connect to it, and even on the server itself I can't make a connection. I can sometimes resolve this by restarting the service, but I'm very curious if I can figure out why this is happening in the first place so I can prevent it. Here is the portion of the log where I think the service fails:
[
{
"type": "info",
"host": "app.plex.tv",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.133 Safari/537.36",
"browser": {
"id": "chrome",
"name": "Chrome",
"version": "57.0",
"webkit": true,
"platform": "Windows",
"platformID": "windows",
"platformVersion": "10",
"platformModifierKey": "ctrl"
},
"version": "3.4.1",
"primaryServerAuthToken": true,
"username": "[REDACTED]",
"cloudUrl": [
{
"scheme": "https",
"address": "plex.tv",
"uri": "https://plex.tv",
"testState": "connected",
"isBundled": false,
"isFallback": false,
"relay": false,
"isPossiblyCrossNetworkProtected": false,
"isUntested": false,
"isPending": false,
"isConnected": true,
"isUnauthorized": false,
"isUnavailable": false,
"isFailed": false,
"isAborted": false,
"isLoopback": false,
"isPrivate": false,
"isHttps": true,
"isSecure": true,
"isPlexDirect": false,
"currentTest": null,
"sources": [
{
"id": "internal"
}
]
}
],
"cloudAccessToken": true
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] [REDACTED] is unavailable at https://[REDACTED].plex.direct:32400/ (Status 503)",
"time": "2017-04-23T10:06:58.238Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] Prevented fallback to insecure connection for [REDACTED]",
"time": "2017-04-23T10:06:58.242Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] All connections to [REDACTED] failed",
"time": "2017-04-23T10:06:58.243Z"
},