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Cannot remote control Windows App

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I can connect to the Windows 10 app as a remote, and the Windows app will report it's being controlled. If, however, I press any button on the android remote I get a message saying "Player not supported - The selected player cannot be controlled via this remote"

Any ideas?

Android app version 4.28.2.249
Android device Samsung SM-G935F
Android version 6.0.1
Windows app version 3.0.31


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