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Why can't I change my Plex Password..?

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I have tried to reset my password using he email I signed up with (MSN/Hotmail) it is an active account. But when I sent email to reset my password, I never get it. Yes I have checked the Junk folder as well. I have gotten random emails from Plex before so I know that part works. Is there another way I can reset my password so I can log in to my account..? I have forgotten my password thus I need it to be changed. Any help would be appreciated thanks.


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