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Remote access only working on IOS devices

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Hi there, i am new to Plex and loving it. I do have an issue though, my media server is running on a windows 10 machine in Spain. I am currently in the UK and i am able to access my home media server and watch films using the app on my iPad and iPhone 6 , but Roku which i have just bought as well as my MacBook Pro cannot connect. Does anyone have a suggestion as to why this may be happening ? Many thanks , Giancarlo


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