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Plex Media Scanner Version 1.9.7.4460 Scanner problems

November 26, 2017, 3:05 pm
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I have a folder /media/TV added to my library which is handed by the normal plex scanner which works properly.

I created a folder and library called /media/TV/Other/, I added this folder as it's own library within Plex, using the 'Other Video' option, and then using the 'personal media' or whatever scanner for that library, not the IMDB/whatever one.

Plex will refuse to detect any media under the /media/TV/Other folder for the Other library.

If I create a folder called /media/Other/ and place the same media in it, then add it as its own library, and follow the same steps, it functions as desired.

All permissions are correct.

Please either fix this behaviour, or put up a disclaimer when adding folders.

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Can't use PayPal when 2FA enabled

November 26, 2017, 7:12 pm
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Security key is not supported (neither Versign app or SMS). Are you Plex Inc or your payment provider using an old API or something? It's really annoying that specifically for you I have to go into my PayPal account and remove 2FA. One would be inclined to think that it's some scheme to encourage users to purchase lifetime, so that they never have to bother with this again (of course it isn't, but it would be hilarious if it would be).

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PMP Full Screen Mode Overrunning screen - help needed

November 24, 2017, 9:09 am
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Hi There,

I downloaded the latest version of Plex Media Player from the website, and it seems to work in normal mode, but as soon as I put it in TV FUll Screen Mode which looks much better as a front end media play, the icons become huge and literally run off the screen. I tried an uninstall and a wipe of PMP data from USER-Local DATA etc... with no success. As soon as I click TV FULL SCREEN Mode, this happens. ANY help would be appreciated. The PMP app from the windows 10 store is not nearly as nice. I WAS using PHT but the simple truth is it seems to lack plex pass members trailers etc... Thanks for any help ahead of time.

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Will plex live tv and dvr work with the original white hdhomerun hdhr-us?

November 21, 2017, 9:55 pm
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I have seen in some posts that the orginal hdhomerun will work with livetv and dvr? Anyone have this original unit want to test it out?

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No Guest User Access After Server Rebuild

November 26, 2017, 7:54 pm
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I run two servers. A primary and a backup on a NAS. I blew away the primary and its database yesterday and rebuilt from scratch with the latest version. Guest is enabled on the new server but when I get on my Roku Guest can only see the backup server. The primary is not in the dropdown. When I log in as my regular user I can see both the primary and the backup. Any ideas how to allow Guest to see the primary?

Thanks.

plexmediaserver_1.9.7.4460-a39b25852_amd64.deb

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Server Stops Working after a few Days

November 13, 2017, 7:31 am
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First, let me clarify "stops working" - the server ui is up and running but can't connect via any of my devices (locally - both wifi and wired) and when you click on a movie in the server ui - it says error loading content. So to date my fix has been to shut down plex and all it's services via task manager then restart. It works for a few days but then the same thing happens, can't connect and nothing can play.

Not a drive issue and seems to be happening randomly. It was happening prior to the latest release, then updated 2 days ago and continues to happen.

I've attached a log - produced this after a reboot so i'm not sure what it'll say.

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"Unable to Cast" There was a problem playing this item

November 26, 2017, 8:08 pm
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Getting the "Unable to Cast" error quite a lot on Chromecast 2 lately.

Here is an example of a file I was unable to play on Chromecast 2 recently. H264, 8bit, AAC Stereo.

If I force transcode (untick Direct Play or change quality to lower bitrate), the file plays fine. File also plays fine on other clients (Android, Apple TV etc)

Isn't the whole point of Plex to determine whether a file can Direct Play, and if not, transcode it to a playable file?

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Is there a way to configure or disable part rename detection?

November 24, 2017, 7:46 pm
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I have some episodic content that is broken down into parts (so a single episode is comprised of several files). I was pleased to see that Plex supports this, but it seems to be at odds with part rename detection. For example, some series distribute openings and endings as parts, some of which may have the exact same content. If any parts in the entire series have the same content, Plex assumes that files must have been renamed and mistakenly de-dupes them.

My guess is that Plex is hashing the files and when the media scanner encounters a part with the same hash as a part it previously scanned, it decides that the previously scanned file must have been renamed. In one series I have, only two episodes show up after a scan, and they happen to be the episodes at the end of a run of first parts that change in the middle of the season. The logs are riddled with lines like this, showing each of those opening parts being mistakenly de-duped:

INFO - Part rename detected [/mnt/media/srv/tv/...-s01e25-part1.mkv] was renamed [/mnt/media/srv/tv/...-s01e26-part1.mkv]

The files have the same content, but nothing has been renamed or should be de-duped. Is there some way to disable part rename detection or otherwise work around this problem? Any help is appreciated. Thanks!

Just a note: I'm aware that tools can be used to stitch together parts. I'd like to avoid re-encoding or otherwise altering the data if possible. Identical parts are actually hard links in this example.

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HEVC Direct Play - Can't figure out the rules

November 20, 2017, 1:39 am
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I have the latest version of the Apple TV client that states it supports direct play of HEVC movies in MP4 format, but Plex insists on transcoding a lot of the time. I have tried converting various files and so far:

  • Files under 720p seem to direct play.
  • Files 720p or over transcode.

All the files I have converted I have played on the Apple TV using 8Player, which is a DLNA client using AVPlayer, and they all play on the AppleTV without requiring conversion so the movies themselves seem OK.

I just can't seem to work out how to get them to direct play through Plex without transcoding consistently.

They have been converted using FFMPEG with the HVC1 tag set correctly (as shown by 8Player being able to play them on the Apple TV).

Can anyone offer any guidance? I have tried the modified tvOS.xml file mentioned on the forums and this doesn't seem to help. I have the 4th Gen Apple TV (not the 4k version).

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I don't even know where to begin.

November 23, 2017, 12:01 am
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Basically with no changes made to anything on the network new media on my Linux (arm) server it stopped allowing anything new to be played.

This is the weird things about it;

New files will not collect info about the files but about the shows it will. As in when I click on the ... at the bottom and click "more info" under media it is blank. But it will collect all the information on the show including posters and background art.

New media will not play. I get shaka1001 error when attempting to play in a browser. Yes I am fully up to date.
If I try to play on a console it just says cannot play.

To clarify all of the old media worked fine then ALL of the new media that was added from 2 days ago onwards refused to work. As in the new media never worked but allowed all of the old media to continue to work.

None of the new content is corrupt as it all plays when copied over to another system or device.
I have uninstalled and reinstalled. I have optimised and cleaned. I have deleted and re-added libraries. I have deleted "Services.bundle". I have formatted drives. Nothing works.

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Drop down notification bar visible when Plex is running

September 22, 2017, 1:56 pm
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Hi

I just updated to the new client version via the Google Play Store on my S912 Android box. It's the first time I've seen the new Plex GUI layout on this box and I've had some issues that weren't there before.

The drop-down Android notification bar no longer hides when Plex is running and is visible all the way through playback. I presume this is a bug.

Does anyone else have the same issue or know a workaround?

Thanks

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How to Disable Home Pin

May 24, 2015, 11:55 am
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I have been looking for this for a while and haven't found any way to turn plex home off?  Not sure how it got turned on but I only have one user and I am really tired of having to enter a PIN on every device and screen every time it times out for more than 5 minutes.  Is there any way to disable this super annoying feature?

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Photos Library Constantly Updating

June 4, 2017, 3:21 pm
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I do have a large number of items in my main Photos library (85,000+), but I don't understand why the library is constantly updating. The status page in PMS shows the folders it's scanning are ones that haven't had anything new added to them. I often have to manually cancel the scanning of the Photos library just to get it to move on to update other libraries where new media has been added (TV Shows, Movies, etc.).

I've tried increasing the interval between library scans, which didn't help much. I've turned off the "Update My LIbrary Automatically" option which stopped it, but then none of the other libraries would show new media either, of course.

I just don't know why it's constantly re-scanning the same folders over and over. There's nothing that should have changed in them to trigger a "change detected" scan. Any help or settings suggestions would be appreciated. Thanks!

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PLEX on Linux (переустановка)

November 26, 2017, 2:25 pm
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Бодрого времени суток!
После переустановки сервера (полностью и операционка и приложение) при обращщении на ****:32400 выходжу на интерфейс, но не могу довавить сервер.

Где можно инициализировать повторно первичную установку (ввод сведений о первичном устройстве)?

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NUC7i3BNH Stutters on 4K Movies

February 7, 2017, 12:45 pm
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While attempting to play 4K content on my plex it stutters

Windows 10 Pro (NUC7i3BNH)
PMP - Windows version of course.
Samsung 4K TV UN75JU641D
Harmony Elite..

It says its direct playing (and no trancoder activity on the server)

but the video stutters badly, these are the errors I am seeing and attached is the log

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Plex on Shield TV, frame rate switching

August 4, 2017, 11:13 pm
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Hi.

After having problems with a HiMedia Q5 Pro i bought myself a Nvidia Shield TV gen2 yesterday.
While HD audio passthrough work like a charm (except for one movie) the setting for frame rate switching doesnt work.

If i dont enable this one everything starts, all tv shows and all movies. but if i enable it i cant start to watch anything, i get a black screen for a few seconds (1-2s). then i get thrown back to the menu.

What can be the problem?
Im running plex media server on a dedicated server, not on the shield.

PMS: Version 1.7.6.4058
Plex player: 6.3.2.1332
Nvidia Shield: 5.2

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unable Remote Access with port other than 32400

November 7, 2017, 6:54 pm
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I have been trying to set up a second PMS on my network. My current PMS is on a Synology DS916+. Because of the limited processing power of the NAS I have attempted to add a second PMS on a Windows 10 Laptop. I would like both of these servers to be remotely accessible. I know if you are to have multiple PMS' on a single network you need to "Manually specify public port" so that each server is using a different port. I've done this using ports 32410 & 32420. I set these ports up appropriately on my router for the ip addresses for each device running PMS per the manufacturer instructions and per the instructions on portforward.com (which were the same) on my netowrk and had no luck. Even if I was only attempting to access one of the PMS's using a manually configured port other than 32400 it would not work. The PMS will momentarily have the green "Fully accessible outside your network" (for about a second) then turn to the red "Not available outside your network". This happens on either device using a port other than 32400. However, if I configure the modem for port 32400 for either of the devices alone it works fine.

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Colors problem

October 1, 2017, 2:54 am
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Hi all,
I am new to Plex and have this very annoying problem. I run Plex server on Synology NAS and have 3 Mac stations at home all showing the same exact problem with both the plex media player and the web client (safari). The issue is that when playing a video (over the LAN - no transcoding) colors look very oversaturated. When using Kodi as a dlna client on the same stations colors are perfectly fine, I am playing the same exact file. I am including links to screen recordings from both Kodi and Plex on the same Mac (ignore stuttering), same file is playing. Any idea? (Btw - sound in Kodi also feel clearer and more open)

Kodi - http://mrb.DSCloud.me:5000/fbsharing/Bfvv34VH

Plex - http://mrb.DSCloud.me:5000/fbsharing/OAQpRVfT

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[UPDATED 28/07/17] Buglist - Plex for Android TV App on Nvidia SHIELD TV

March 11, 2016, 5:54 am
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UPDATED 10/06/17

Here is some useful information regarding the limitations / bugs of the current Plex for Android TV client.

Device - Nvidia SHIELD TV
AVR - Yamaha RX-V675 (5.1) via HDMI / CEC / ARC
Direct Play - Auto
Direct Stream - Auto
Passthrough - Auto
Burn Subtitles - Automatic
Refresh Rate Switching - ON
Local Quality - Original Quality
Remote Quality - Original Quality

Supported Formats inside the Plex client on Nvidia SHIELD TV (see spoiler):

Containers: MKV | MP4 | .TS (kind of, limitations present)

VIDEO: VC-1 | H.264 | HEVC | MPEG-2
AUDIO: AC3 | EAC3 | LPCM 8/16/24bit | DTS | DTS-HD MA | TrueHD | Atmos | DTS: X | MPEG-1 | MPEG-2 | FLAC | DTS-HD MA 6.1 | DTS-ES | AAC_LATM (via software decoding)

Currently Unsupported formats inside the Plex client on Nvidia SHIELD TV (see spoiler):

Containers: .AVI (forces video transcode, audio can direct play) .M2TS (won't be fixed.)
AUDIO: ANY 4.1

FIXED ISSUES:

*Lack of VC-1 support. FIXED.
*Lack of TrueHD / Atmos / DTS: X. Now supported with the 3.3 update.
*Lack of LPCM support. 8 | 16 | 24bit now supported. FIXED.
*Some DTS-HD MA files playing back as DTS core. This appears to be fixed for me after reanalyzing. Noticed files were showing DTS for DCA-MA.
*Lack of FLAC 5.1 support. FIXED with 5.8.0.454-beta.
*Stuttering / frame drops after fast forwarding. FIXED with ExoPlayer update.
*Stuttering on 24p playback. (pausing and resuming seems to fix TEMPORARILY) FIXED with ExoPlayer update.
*Headphones disconnected popup upon starting / stopping media. FIXED.
*Subtitles looping / out of sync. 99% sure this was fixed with client update.
*Lack of PGS subtitle support within MKV containers. FIXED.
*Lack of media info in preplay screen, i.e. audio codec, resolution. FIXED. Audio codec / resolution implemented in v4.32.0.363.
*Lack of audio / subtitle selection before playback. FIXED.
* Player jumping 24 hours in the future. More info here - https://forums.plex.tv/discussion/222120/nvidia-shield-tv-weird-issue-skipping-to-25-hours
*Lack of considered 'normal' FF / RW. FIXED with v5.0.0.503-beta. 30s skip with single click, hold for seek.
* DTS-HD MA 6.1 tracks pass only core DTS (1500kbps) stream when they should pass full DTS-HD MA stream. Resolved with Nvidia SHIELD Experience 5.2 update preview. DTS-ES 6.1 is also passed through correctly.
*VC-1 transcoded when a supported audio codec is not found i.e. w/TrueHD. See spoiler for details.

Ian's Reply: 'ExoPlayer only natively supports VC1 when contained within MKV. This means that when we transcode, we can't handle >!remuxed VC1 in HLS. I looked at how much effort it would be to support this, but at the moment it's hard to justify due to the number >!of devices (and users) that actually support and use VC1. I've already made the recommendation to NVIDIA that they look to add >!support themselves, which we'd then pick up. **No longer an issue thanks to TrueHD now being supported! **'

OUTSTANDING BUGS:

@Andrroid: "I just watched 3 episodes of a show. During the 4th episode, I paused it. I waited. Eventually, the Android TV screensaver >!appeared. I then pressed a button on my remote, which ended the screen saver and returned me to Plex. However, I was placed at the >!details screen for the first episode I watched, not the current, 4th episode, I was watching."

Quote from @jesusMC "@Andrroid Hey, sorry for the delay!
Yeah, that issue should be fixed as part of 5.6.0. Could you check that it works correctly for you?
Thanks in advance!"

This does not appear to be the case and is not fixed according to beta tester @Andrroid.

UNAVOIDABLE (UNTIL NVIDIA / GOOGLE FIX EXOPLAYER) ISSUES:

  • Lack of .AVI container support. (Video and audio is always transcoded, despite being MPEG4 / AC3 audio, something that should be able to be direct played or direct streamed at the very least. **Ian Reply: "I spoke to the server/transcoder team and they confirmed that they have had to blacklist mpeg4 video from AVI files to prevent them from ever being remuxed. Apparently they have had a lot of issues with this combination in the past and have found the only reliable way to stream the video is to perform a full remux. This means that unless Google, or someone else adds AVI support to ExoPlayer, MPEG4 will be transcoded when contained within an AVI on the Android client."

A ExoPlayer dev has stated that a AVI Extractor would need to be written but there is currently no demand for this.
Source - https://github.com/google/ExoPlayer/issues/2092

DESIGN FEATURES YET TO BE IMPLEMENTED:

  • Pressing the play key (HDMI-CEC, Harmony, Nexus Player remote) does nothing on posters of movies/episodes/tv shows/seasons. Ian's Reply: "Known feature that we haven't yet implemented. We should be allowing users to skip preplay pages, etc if they hit a "Play" button. The reason it hasn't been prioritized is that only a few Android TVs actually have a Play button on the remote."

LIMITATIONS:

  • Lack of thorough USB amp support.
  • Unable to decode all audio formats as LPCM when Audio Passthrough is disabled. Side note: A new Android TV beta has enabled software decoding for AAC_LATM as seen on DVR recording with more formats "to come in the future", paraphrasing @sixones comments.
  • .m2ts container is unsupported. Unlikely to be fixed as disc based formats. Plex do not want to use disc-based formats.
  • MPEG-TS containers are unsupported and provide unexpected results. DVR users will want to enable remux to MKV or use an appropriate post-processing conversion script. As of PMS 1.7.1, Plex now recorded to .MKV containers directly instead of .TS presumably for better compatibility. As of 1.7.5, the choice to switch to .MKV for DVR was reverted back to .TS (presumably for better compatability with USA subtitle ota formats).

NOTABLE CHANGES:

Plex for Android 5.10.0.55-beta - Upgrade ExoPlayer to r1.5.16. (I believe we were at custom ExoPlayer r1.5.12 previously)

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Xbox one new app is trash!

October 23, 2017, 3:32 pm
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Ok this interface is horrible, absolutely horrible, I have 2 tv libraries, one for dvr recordings and one for other shows, playlists are gone, i mean i cant even use the old one anymore though it shows i can download it, Xbox immediately says it needs updated and updates and puts the old one back into app ready to install.

I've always had good things to say about Plex, but unfortunately I have to launch a HUGE complaint here, the app is trash remove it now or let me use the old one

Thanks for rendering my Xbox useless for Plex, back to roku, I better not see this crap app on there!

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