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Player Control With Remote Server

October 20, 2017, 10:11 pm
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So I have my server hosted on a dedicated machine with my work, it does wonders and I have loved using it for the past several months. A few days ago I purchased a Google Home and have been loving it, I'm no stranger to being a power user so immediately starting working on getting Phlex up and running with great anticipation. After a long day of kicking my apache installation I finally got that working, but oh ho ho, little did I know that Plex seems to completely lack the ability to cast to a player not on LAN with the server! As far as I can tell it is just outright not supported. This is terrible news for me since a home hosted server is not an option in my case. So to reiterate, I have:

Server hosted on dedicated machine outside of my home.
Players installed on phones and several computers throughout the house.
The "Main Viewer" screen (or any other device) will not show as an option, even when using a VPN with the dedi as the host.

Everything I have seen in the documentation indicates that "flinging" is only supported over LAN., I really hope this is planned to be fixed or at least give us the option to enable it unsecurely ourselves in the future. As it stands it looks like I am going to have to give in and move to Kodi, but really don't want to give up on Plex's interface and compatibility. I deeply hope I am able to get a developer's response here.

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Conversion failed. The transcoder crashed or failed to start

October 22, 2017, 12:23 pm
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Since last update in constantly get the error above. I have tried everything on the forum including completely uninstalling and reinstalling but still get this error constantly. Here are my last set of error logs. I really need some help, please. Kurt

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Non-stop Buffering on Samsung TV

October 13, 2017, 10:23 pm
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I'm willing to deep dive this issue with whoever is up to it. The Plex app is literally useless on Samsung - I'd have to turn the quality practically all the way down to get it to work to where it's unwatchable.

I can start a movie on Samsung with it buffering all over the place and then stop and go to the bedroom TV and start Plex on the FireTV and it works flawlessly. Plex also works on...all phones in my home, all laptops, all desktops but the one I'd most rather have it on is the big, nice TV.

Let me know what kind of information I can provide on my end. Packet logging, Plex server/client logs, etc.

TV: Samsung UN55KU6290 version1206.1 // WIRED connection
Home internet: Gigabit
App: Samsung PLEX app
Server: Dual Xeon E5-2699 v3 / 384 GiB DD4 RAM / 40Gbps burstable, 1Gbps sustainable
Server Plex version: 1.9.4.4325

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Plex app won't open or run on iMac running OS Sierra

November 21, 2016, 6:31 pm
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I recently got a new iMac running OS Sierra and though I have downloaded the most current version of Plex from the site, the app won't launch. in fact, when checking that my user has the proper permissions, this is what came up in Terminal. I don't understand why it says no such file or directory even though the PMS is in my application folder
Last login: Sat Nov 12 21:22:32 on ttys000
Lewandowski-iMac:~ Lewandowski$ cd /Users/Lewandowski/Library/Logs
Lewandowski-iMac:Logs Lewandowski$ chmod a+rwx "Plex Media Server"
chmod: Plex Media Server: No such file or directory
Lewandowski-iMac:Logs Lewandowski$ cd "Plex Media Server"
-bash: cd: Plex Media Server: No such file or directory

I have also looked for log files as the various help faqs recommend and there are no log files for Plex present.

My kids would greatly appreciate any help you can provide me so that they can access their tv shows and movies again :)

Thanks!

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Vizio 2016 P Series always transcoding to AAC/H.264

April 10, 2016, 1:15 pm
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First off hopefully this is the right forum for "Google Cast" devices like the Vizio P series.

What my issue is it seems like Plex Media Server is treating my Vizio like a regular Google Chromecast so it isn't supporting Dolby Digital, DD+, DTS or H.265 direct play like it should be.

Is there a way I can setup a custom profile to support these and not mess up existing Chromecast support, or should I just wait for an update?

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Plexconnect not working with Plex Server version 1.9.4

October 13, 2017, 3:00 pm
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Anyone else facing issues with videos not playing while using Plex Server version 1.9.4 (or 1.9.5)?

Had to downgrade to 1.9.2 to get things working again.

Some videos do work, most of them don't. Error message on ATV = "An error occurred loading this content."

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Support for x265 4K on LG 2017?

October 14, 2017, 7:40 am
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Is there a plan to support x265 4k on 2017 LG OLED TVs?

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Lots of Stuttering/freezing recently

October 22, 2017, 1:14 pm
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Hey up, been getting alot of stuttering and crashing on 1080p video.

Ive attached the logs,

Its on cat6 wired connection, the spec of the server is Intel I3-4150, 4gb ram, no gfx card. Its a dated machine and will be updating soon. Any ideas which could be causing the sudden issues? :/

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Disappointed with PMP 2.0+, looking for advice

October 21, 2017, 10:41 am
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I'm pretty disappointed with PMP 2.0+ running on an Intel NUC with Windows 10. I use Plex in a home theater, and have found that due to sleep reliability issues, the best way for me to make sure Plex is always ready to go (when automated with the remote) is to completely shut down the box when finished. Unfortunately, the latest PMP 2.0+ builds seem to have removed the Power Off keyboard short cuts, and sleeping the machine causes problems with the app not being full screen.

It's also worth noting I am not convinced the new UI is an advancement. However, recognize everything has growing pains, and am willing to give it a chance later. Not trying to just rain on the parade. What I am asking, however, is if there is an option to use the latest 1.X version of PMP with the most recent media server builds - at least for a while, until 2.0 grows up? Or, if anyone has other suggestions?

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New Synology Compatibility: DS418, DS418play, DS918+

September 19, 2017, 6:41 am
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New install crashes constantly

October 22, 2017, 1:25 pm
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Hey all,

I have long run my Plex server off my Mac Mini, but recently I have been having problems with remote access and sharing. As a last resort, I uninstalled and reinstalled Plex, on the Mini again. Since I did so, it seems to work okay-ish (still problems with remote access and stuff), but the major issue is that the server just crashes constantly. If you leave a program on pause for a bit you can bet that it will have crashed the server. Heck, if you look at it strangely, it'll kill the server. It has always been very reliable until recently, but now...

I don't know if the server logs might be useful, but I present them here for your attention.

Thanks,

B

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Asking for paying (but I already did). Bug?

October 22, 2017, 1:28 pm
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Hi. I have plex client installed in my android smartphone and I paid some time ago for unlock it.
Since it says more than one device can be used with the same plex account, I have installed in another device (a samsung tablet) just in case I am not at home and my wife wants to use plex.
Everything was working perfectly fine until the last update (today).
The problem is that in this second device, after signing in with my plex account, it says that I should pay to unlock it. I haven't paid and it seems to work fine (no time limit by now) but it is a bit annoying the reminder for paying.
Is this a bug linked to the latest update or I misunderstood anything?
Thanks a lot

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XBox Plex Sign in lost

October 22, 2017, 1:41 pm
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My wife and I both use the Xbox and also Plex on it. We love it.

What we don't love is going to launch Plex, and it giving the web address to re-link out account. Basically if I do it on my account it works fine and signs in automatically. BUT, when my wife goes to her account, it also asks for the link address. If she fixes it, mine is now broken. It seems like I can only have ONE person signed in with Plex.

I hope this isn't by design. All of this is on the same Xbox One console.

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Bug Report: The slider is stuck at 0:00 unless otherwise moved

October 20, 2017, 10:38 am
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The slider is stuck at 0:00 unless otherwise moved

Description

It seems that on the android app when you try to stream a video from a server the time slider does not work. I took several screenshots that I will attach that basically shows the frames progressing but the timestamp still stuck at 3:08...the manual time I dragged it to to skip the opening scene. Please let me know what other information you need from me to troubleshoot.

Details

  1. Server version: PMS is running on a Windows 7 Professional Box thats pretty beefy with version 3.20.7 as the Web Client and 1.9.4.4325 as the server
  2. App Version: Samsung Galaxy S8+ (Device/Product: dream2qltesq, Model: SM-G955U, Version: 7.0)

Steps to reproduce:

  • Opened app
  • Selected my Server from the dropdown (instead of the local storage)
  • Selected an episode of One Piece from the On Deck section
  • Began watching the episode (on my Samsung Device) and noticed that the slider was not moving whatsoever
  • Dragged slider to 3:08 to see what would occur
  • Continued watching and the slider was still stuck on 3:08
  • Watched the episode to the end and the slider was still stuck at 3:08

Screenshots




Results

Expected: Slider should move according to the timing of the content
Actual: The slider is stuck at 0:00 unless otherwise moved

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Ubuntu - After update from 1.9.2.4285 to 1.9.4.4325 cpu usage went up in idle state

October 19, 2017, 11:35 pm
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Hi, im runing a small intel i3 machine a plex media server on Ubuntu 15.10

After upgrade from 1.9.2.4285 to 1.9.4.4325 i recognized a high cpu load in idle state (no one is watching and no library update triggered).

Before updating fan only started when transcoding, now it runs constantly.

Cpu usage in idle state before between 0 and 2 percent.
After update never below 40%

a short lock at logfiles show me that
tail -F Plex\ Media\ Server.log

is now flooded with
Oct 20, 2017 08:23:47.931 [0x7f8bafbfd700] ERROR - Mp4AtomParser: Invalid atom header size: 0
Oct 20, 2017 08:23:47.931 [0x7f8bafbfd700] ERROR - Mp4AtomParser: Invalid atom header size: 0
Oct 20, 2017 08:23:47.931 [0x7f8bafbfd700] ERROR - Mp4AtomParser: Invalid atom header size: 0
Oct 20, 2017 08:23:47.931 [0x7f8bafbfd700] ERROR - Mp4AtomParser: Invalid atom header size: 0
Oct 20, 2017 08:23:47.931 [0x7f8bafbfd700] ERROR - Mp4AtomParser: Invalid atom header size: 0
Oct 20, 2017 08:23:47.931 [0x7f8bafbfd700] ERROR - Mp4AtomParser: Invalid atom header size: 0
.......
there are no other messages anymore.

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Help

October 22, 2017, 5:14 am
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I am new to the world of mediacenter but I found PLEX a good option, I have an internet provider inside, I am thinking about putting a movie server to make available to my clients. But I have some doubts about plex.

I buy the premium can I manage my users to add and place without having to be giving invitation to register?
I'm thinking of running it on an AS3202T Asustor NAS for 100 users will it support?
Transcoding will it convert to be able to send the client?
Direct playback would be like a file share in Windows?

Since I appreciate any information

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Plex Team - SERIOUS CRITICAL BUGS WITH NEW XB1 APP!

October 22, 2017, 5:21 am
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  1. Voice command does not allow a user to “Select” ANYTHING, EVER! (This may be an OS level bug, as “Xbox” nor “Cortana” allow you to verbally “Select” anything
  2. When the plex app starts it it boots in some weird 3/4 ratio, and then aut corrects right before the annoying “Pick a user” screen
  3. Does not run at all in background...

I am using both the latest XB1 system update as well as the new XB1 app. I have uninstalled and re-installed 3 times now, and hard re-booted 3 as well. Same results each time. Please Please Please fix this, it is making the experience unbearable, thanks!

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Remote access dies

October 22, 2017, 2:09 pm
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Hello

I am new to Plex. I am running Plex server on my Windows 10 Home machine, and normally play music from my Amazon Fire TV Stick, or from my cell phone when I am away.

I noticed that when I try to access from my phone away from home, some times the app would not be able to connect to my home computer. When I get back home I notice that in the Remote Access tab there is a message that says "remote access not available outside your network", but when I click on the Retry button it reloads and works perfectly. I test it using my cellphone without wifi.

Then I would leave home and continue using my app while driving. After a few hours when it is time to drive back home, once again the app is unable to connect to the home computer. And when I arrive home I see again the same error "remote access not available outside your network"... and once again all it takes is to click the Retry button to fix it temporarily.

Can somebody help? This seems to be quite unstable or buggy. I was planning on buying the paid subscription to access the premium features but now I am not sure Plex is reliable at all.

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Why are Extras showing as movies?

March 3, 2017, 7:07 am
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I am using this: If you have multiple versions of the movie together, use the "Organized in Subdirectories" method below.
Pretty useless feature if extras stil show up as individual movies.

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Roku code always expired

October 22, 2017, 2:00 pm
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I am trying to connect my roku to my plex account in the plex channel, but the authorization code that it gives me lasts all of 2 seconds before it expires. I can refresh and get a new code, but it also only lasts a couple seconds before it expires as well.

On the rare instance I've been able to enter the code quick enough, it still won't work.

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