Hi All
I've tried searching the forums but cant quite find the same issue replicated.
I'm having an issue where no matter what I try, I can't get any 4K MKV content to direct stream to either my Xbox One S or my Samsung KS8000.
I've tried several different sources, HEVC MPEGV and MPEG4, all with DTS audio with all of them transcoding despite selecting original quality. The Xbox One S transcodes to 1080 and for some reason the KS8000 transcodes to 720 despite both being set to 2160.
I have read that the Xbox One S doesn't support DTS, but that doesn't explain the KS8000 not being able to play without transcoding?
I've had a look at the logs for the Xbox One S and for some reason it seems to recognise it only as a 1080 player, unless I'm reading this incorrectly:
Jun 24, 2017 11:32:11.711 [14272] DEBUG - (Capabilities) Platform 'Xbox One' not matched by plugin platform requirements
Jun 24, 2017 11:32:11.711 [14272] DEBUG - (Capabilities) Platform 'Xbox One' not matched by plugin platform requirements
Jun 24, 2017 11:32:11.857 [14272] VERBOSE - [IDLE] Adding (0->1) work item http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&X-Plex-Client-Identifier=5r4jdjshekep&X-Plex-Product=Plex%20for%20Xbox%20One&X-Plex-Device=Xbox%20One&X-Plex-Platform=Xbox%20One&X-Plex-Platform-Version=10.0&X-Plex-Version=1.8.0&X-Plex-Device-Name=XboxOne&X-Plex-Provides=player&X-Plex-Client-Capabilities=videoDecoders%3Dh264%7Bprofile%3Ahigh%26resolution%3A1080%7D%3BaudioDecoders%3Daac%7Bchannels%3A6%7D%2Cac3%7Bchannels%3A6%7D%2Ceac3%7Bchannels%3A6%7D&X-Plex-Accept-Language=en&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
My server is only a NUC 52450 so isn't powerful enough to transcode 4k without serious lag, but direct stream should be able to play everything unless I've misunderstood the update done allowing HEVC and DTS support for Xbox One S a few months ago. I've also tried streaming via my desktop which has a i7 970, which can transcode the 4k on the fly, but is still transcoding to 1080 rather than 2160.
I was also under the impression that if I was having issues with Xbox One S codec support, the KS8000 should be able to play anything 4k as a direct stream, but that seems to be even worse than the Xbox, and transcodes to 720 according to PlexPy.
http://support.xbox.com/en-ZA/xbox-one/apps/mkv-support
The Xbox and TV are set up correctly from what I understand as games play as 4k HDR (I get the notification on my TV regarding HDR) and I can watch 4k youtube videos etc. Everything is hardwired gigabit network,( aside from the KS8000 which only has 100mb/s networking courtesy of Samsung?!).
Any advice as to what I should be doing that I'm not would be much appreciated, I'd really like to get 4k (Preferably with HDR) working.