Hi, I was wondering why I cannot play a 4K HDR demo file (LG Chess) that lives on my DS916+ NAS through the plex app on my LG OLED55C6T tv? When I access the file using the TV's device connector it plays perfectly but not if I use the plex app. This tells me the tv can play the file but the plex server app on the 916+ is possibly doing something so I get "There was an unknown problem playing this item" (an unexpected error occured downloading the media) message.
Is this a synology issue or perhaps a plex server issue? I had heard something about setting profiles for devices so the server just sends the file unaltered to certain devices? Any ideas?
Thanks you for any help you can give.