Plex doesn't seem to play my movie files that have AC3 encoding on the audio.
If I reencode the same video (same h264 settings in handbrake) with AAC, then the video plays.
The error I get is: There is a problem playing this item.
When looking at the info screen for these files, it only displays the file name and the file size.
On the screen just before you play the movie, it has Audio: none.
Same files will play fine in VLC, Media Player and any other video player I have it plays fine.
When running the plex web app, the iOS app, attempting to run through ChromeCast or the Amazon Firestick, all have the same message.
An examply is Star Trek Into Darkness, though this is occuring for me on multiple files.
The Media Server log file displays
DEBUG - HTTP success requesting GET http://127.0.0.1:32400/library/metadata/590?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1
DEBUG - MDE: analyzing media item 608
ERROR - MDE: video has no video stream
ERROR - Cannot make decision because either the file is unplayable or bad data provided.
DEBUG - Completed: [192.168.5.39:50409] 400 GET /video/:/transcode/universal/start?path=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F590&mediaIndex=0&partIndex=0&protocol=http&offset=0&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=150&session=jj28t0qh2a2avecwmkrb8d7vi&subtitles=burn©ts=1&Accept-Language=en (8 live) TLS 588ms 257 bytes
The Analize log file displays:
DEBUG - Analyzing media parts for item 590 (Star Trek Into Darkness): 608
DEBUG - [ID 608] Media part analysis: /media/server/Other Movies/Star Trek Into Darkness (2013).m4v
DEBUG - [MI] Opening input file: /media/server/Other Movies/Star Trek Into Darkness (2013).m4v
DEBUG - [FFMPEG] - Setting default whitelist 'file,crypto'
DEBUG - [FFMPEG] - Format mov,mp4,m4a,3gp,3g2,mj2 probed with size=2048 and score=100
DEBUG - [FFMPEG] - ISO: File Type Major Brand: mp42
DEBUG - [FFMPEG] - ISO: File Type Major Brand: mp42
ERROR - [FFMPEG] - moov atom not found
DEBUG - [FFMPEG] - Statistics: 65536 bytes read, 3 seeks
ERROR - Exception analyzing media file '/media/server/Other Movies/Star Trek Into Darkness (2013).m4v' (Could not parse /media/server/Other Movies/Star Trek Into Darkness (2013).m4v (error=-1094995529): Invalid data found when processing input)
Media server details are:
Version 1.0.0.2261 (have also tried on the latest version with the same error)
OS: Ubuntu Linux 16.04
RAM: 8GB
CPU: Intel Core i5 6400
Note sure what other info may be needed, please let me know.