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The channel directory is unavailable.

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I have just purchased PLex Lifetime hoping to use the channels but when I click install I get 'The channel directory is unavailable.' and though I have searched and read forums and help file no solution seems to be a permanent resolve. Can someone advise or help please?

I am in UK using Windows 10 PC with smasung external HD for file server. Have checked on iPads too and still The channel directory is unavailable.


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