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PMS Connect Issues - "Server Unavailable" on same subnet

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Hi All,

No Plex apps (mobile, Roku, or Web) can connect to my PMS hosted on a Windows Home Server 2011 machine. This same setup was previously working a few months ago, but I haven't been able to get it to reconnect.

I've followed these two articles:
https://support.plex.tv/hc/en-us/articles/204604227
https://support.plex.tv/hc/en-us/articles/206721658

Results:

  • Server is on same subnet as phones, PCs and Roku
  • No VPN or proxies on any Windows machines, I even disabled the Windows firewall on the server machine to test
  • No third-party antivirus installed
  • Uninstalled and re-installed the latest PMS
  • The PMS seems to be running - I'm logged in and I can browse the library through the web interface on the server machine
  • Server appears in my Devices in my Plex account (as recently logged in)
  • I logged out of all devices, then logged into PMS, then a web app on another PC. No change.
  • Secure Connections is set to Preferred

The test that fails: Using the X-Plex-Token url: https://plex.tv/api/resources?X-Plex-Token=

  • The IP address of the PMS listed in the XML output is the same IP as the local machine and not the PMS. When I paste the same URL into the browser on the PMS machine, it lists the PMS IP.

I've attached my Plex Media Server log.

Thanks in advance for any tips!


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