1.0.6 (811) Apple TV version
2.6.0 Plex Web
0.9.16.3 Plex Media Server
9.2 (13Y234) TVoS
Logging enabled for user JVILLA at ~16:45 EST USA
Having an issue casting from my Macbook to my Apple TV. I can see the Apple TV in the selection dropdown and I can select it for connection in Plex Web. However when I try and play a video, I just get a spinning circle and nothing happens. I can cast fine to my Roku, iPhone and iPad just fine. My iPhone can cast to the Apple TV just fine via the mobile app. I cannot seem to determine what is preventing the casting from working properly. I pulled logs from the Apple TV as well and added them here. Any insight would be greatly appreciated.
----- Begin Apple TV Log ----
Apr 7 16:45:19 Apple-TV Plex[385] : #T:[Main] #Notice #SYSTEM : Template controller: <_TVLoadingViewController: 0x1361ef190>
Apr 7 16:45:19 Apple-TV Plex[385] : 2016/04/07 16:45:19.797 (46 MB) (235855) D PMIAPManager.m:122 | IAP: Loaded product with identifier: com.plexapp.plex.inappplex.plexpass.monthlysubscription
Apr 7 16:45:19 Apple-TV Plex[385] : 2016/04/07 16:45:19.833 (46 MB) (235855) D PMKAppSettings.m:173 | Synchronized app settings
Apr 7 16:45:19 Apple-TV Plex[385] : 2016/04/07 16:45:19.835 (46 MB) (235923) I PTVBridgingController.m:26 | JS context did update values: {
"PLEX_SERVER_ALLOW_DELETION" = 1;
"PLEX_SERVER_IDENTIFIER" = fa94b5db42aab6f968f0e6f82df4446caf4011f3;
"PLEX_SERVER_NAME" = JOEFLIX;
}
Apr 7 16:45:19 Apple-TV Plex[385] : 2016/04/07 16:45:19.836 (46 MB) (235928) I PTVBridgeConsole.m:32 | Resetting stack…
Apr 7 16:45:19 Apple-TV Plex[385] : 2016/04/07 16:45:19.841 (46 MB) (235928) I PTVBridgeConsole.m:32 | Stack reset!
Apr 7 16:45:19 Apple-TV Plex[385] : 2016/04/07 16:45:19.842 (46 MB) (235928) I PTVBridgeConsole.m:32 | Loading: http://localhost:32500/appletv/render-proxy/Index/fa94b5db42aab6f968f0e6f82df4446caf4011f3/
Apr 7 16:45:19 Apple-TV Plex[385] : 2016/04/07 16:45:19.870 (46 MB) (235923) D PMKAppleTVProxyHandler.m:191 | Got AppleTV render proxy request, stylesheet: Index, server: fa94b5db42aab6f968f0e6f82df4446caf4011f3, path: /
Apr 7 16:45:19 Apple-TV Plex[385] : 2016/04/07 16:45:19.912 (46 MB) (235899) D PMKAppleTVStyleSheet.m:46 | Loading stylesheet /var/containers/Bundle/Application/F3089946-AE7E-4382-9F48-65CF2535F362/Plex.app/Index.xslt
Apr 7 16:45:19 Apple-TV Plex[385] : #T:[Main] #Notice #SYSTEM : Template element:
Apr 7 16:45:19 Apple-TV Plex[385] : #T:[Main] #Notice #SYSTEM : Template controller: <_TVMenuBarController: 0x135951c00>
Apr 7 16:45:19 Apple-TV Plex[385] : Shelf: Home page loaded, pending action: (null)
Apr 7 16:45:20 Apple-TV Plex[385] : 2016/04/07 16:45:20.312 (48 MB) (235928) I PTVBridgeConsole.m:32 | Got an event: [object IKDOMEvent] of type: select
Apr 7 16:45:20 Apple-TV Plex[385] : 2016/04/07 16:45:20.312 (48 MB) (235928) I PTVBridgeConsole.m:32 | Entering new page...
Apr 7 16:45:20 Apple-TV Plex[385] : 2016/04/07 16:45:20.314 (48 MB) (235928) I PTVBridgeConsole.m:32 | Loading: http://localhost:32500/appletv/render-proxy/Hubs/fa94b5db42aab6f968f0e6f82df4446caf4011f3/hubs?includeLibraries=1&count=20&excludeFields=summary&includeEmpty=1
Apr 7 16:45:20 Apple-TV Plex[385] : 2016/04/07 16:45:20.329 (48 MB) (235894) D PMKAppleTVProxyHandler.m:191 | Got AppleTV render proxy request, stylesheet: Hubs, server: fa94b5db42aab6f968f0e6f82df4446caf4011f3, path: /hubs
Apr 7 16:45:20 Apple-TV Plex[385] : 2016/04/07 16:45:20.625 (48 MB) (235894) D PMKAppleTVStyleSheet.m:46 | Loading stylesheet /var/containers/Bundle/Application/F3089946-AE7E-4382-9F48-65CF2535F362/Plex.app/Hubs.xslt
Apr 7 16:45:20 Apple-TV Plex[385] : #T:[Main] #Notice #SYSTEM : Template element:
Apr 7 16:45:20 Apple-TV Plex[385] : 2016/04/07 16:45:20.877 (56 MB) (235917) D PMKAppleTVProxyHandler.m:443 | Got AppleTV resource request, file: /images/badge-unwatched.png
----- Snipped log to reduce message size ----
Apr 7 16:48:18 Apple-TV Plex[385] : 2016/04/07 16:48:18.438 (70 MB) (235855) V PMKServiceFinder.m:314 | Broadcast search packet for ServerService
Apr 7 16:48:27 Apple-TV Plex[385] : 2016/04/07 16:48:27.492 (70 MB) (236322) E PMKPlayerManager+WebRequestHandler.m:82 | Error handling command '/player/mirror/details?address=10-168-1-247.38a4a41e4d1b4546adbb6e464b6707be.plex.direct&commandID=1&key=/library/metadata/20058/children&machineIdentifier=fa94b5db42aab6f968f0e6f82df4446caf4011f3&port=32400&protocol=https&token=transient-b700b8e9-5ab5-494b-a84c-a162f92a6228 -- http://10.168.1.55:32500/': Error Domain=kRemoteControlRouterErrorDomain Code=1 "Unknown command 'details' for controller 'mirror'" UserInfo={NSLocalizedDescription=Unknown command 'details' for controller 'mirror'}
Apr 7 16:48:27 Apple-TV Plex[385] : 2016/04/07 16:48:27.935 (70 MB) (236334) E PMKPlayerManager+WebRequestHandler.m:82 | Error handling command '/player/mirror/details?address=10-168-1-247.38a4a41e4d1b4546adbb6e464b6707be.plex.direct&commandID=2&key=/library/metadata/20058/children&machineIdentifier=fa94b5db42aab6f968f0e6f82df4446caf4011f3&port=32400&protocol=https&token=transient-962eae42-19e3-4e9e-b725-42a136845cef -- http://10.168.1.55:32500/': Error Domain=kRemoteControlRouterErrorDomain Code=1 "Unknown command 'details' for controller 'mirror'" UserInfo={NSLocalizedDescription=Unknown command 'details' for controller 'mirror'}
----- Log snipped ----
Apr 7 16:48:32 Apple-TV Plex[385] : 2016/04/07 16:48:32.324 (76 MB) (235855) V PMKServerTimelineGenerator.m:45 | Trying to send server timeline without device for player , audio, (null), stopped
Apr 7 16:48:32 Apple-TV Plex[385] : 2016/04/07 16:48:32.324 (76 MB) (235855) V PMKRemoteControllerTimelineGenerator.m:112 | Preparing remote controller timeline for player , audio, (null), stopped
Apr 7 16:48:32 Apple-TV Plex[385] : 2016/04/07 16:48:32.325 (76 MB) (235855) V PMKPlaybackEngine.m:155 | state did change: 1
Apr 7 16:48:32 Apple-TV Plex[385] : 2016/04/07 16:48:32.326 (76 MB) (235855) V PMKServerTimelineGenerator.m:45 | Trying to send server timeline without device for player , photo, (null), stopped
Apr 7 16:48:32 Apple-TV Plex[385] : 2016/04/07 16:48:32.326 (76 MB) (235855) V PMKRemoteControllerTimelineGenerator.m:112 | Preparing remote controller timeline for player , photo, (null), stopped
Apr 7 16:48:32 Apple-TV Plex[385] : 2016/04/07 16:48:32.326 (76 MB) (235855) V PMKPlaybackEngine.m:155 | state did change: 4
Apr 7 16:48:32 Apple-TV Plex[385] : 2016/04/07 16:48:32.340 (76 MB) (235855) V PMKServerTimelineGenerator.m:49 | Sending server timeline for player , video, { }, playQueueItemID:5512, buffering
Apr 7 16:48:32 Apple-TV Plex[385] : 2016/04/07 16:48:32.340 (76 MB) (235855) V PMKRemoteControllerTimelineGenerator.m:112 | Preparing remote controller timeline for player , video, { }, playQueueItemID:5512, buffering
------ Log snipped ----
Apr 7 16:48:35 Apple-TV Plex[385] : 2016/04/07 16:48:35.009 (85 MB) (235855) W PMKPlayer.m:650 | volumeWithContentType: is not implemented in PMKLocalPlayer
Apr 7 16:48:36 Apple-TV Plex[385] : 2016/04/07 16:48:36.326 (85 MB) (235855) V PMKRemoteControllerTimelineGenerator.m:112 | Preparing remote controller timeline for player , video, { }, playQueueItemID:5512, playing
Apr 7 16:48:36 Apple-TV Plex[385] : 2016/04/07 16:48:36.329 (85 MB) (235855) W PMKPlayer.m:650 | volumeWithContentType: is not implemented in PMKLocalPlayer
Apr 7 16:48:37 Apple-TV Plex[385] : 2016/04/07 16:48:37.326 (92 MB) (235855) V PMKRemoteControllerTimelineGenerator.m:112 | Preparing remote controller timeline for player , video, { }, playQueueItemID:5512, playing
Apr 7 16:48:37 Apple-TV Plex[385] : 2016/04/07 16:48:37.326 (92 MB) (235855) W PMKPlayer.m:650 | volumeWithContentType: is not implemented in PMKLocalPlayer
Apr 7 16:48:38 Apple-TV Plex[385] : 2016/04/07 16:48:38.327 (85 MB) (235855) V PMKRemoteControllerTimelineGenerator.m:112 | Preparing remote controller timeline for player , video, { }, playQueueItemID:5512, playing
Apr 7 16:48:38 Apple-TV Plex[385] : 2016/04/07 16:48:38.327 (85 MB) (235855) W PMKPlayer.m:650 | volumeWithContentType: is not implemented in PMKLocalPlayer
Apr 7 16:48:38 Apple-TV Plex[385] : 2016/04/07 16:48:38.438 (85 MB) (235855) V PMKServiceFinder.m:314 | Broadcast search packet for ServerService
Apr 7 16:48:39 Apple-TV Plex[385] : 2016/04/07 16:48:39.327 (85 MB) (235855) V PMKServerTimelineGenerator.m:49 | Sending server timeline for player , video, { }, playQueueItemID:5512, playing
Apr 7 16:48:39 Apple-TV Plex[385] : 2016/04/07 16:48:39.327 (85 MB) (235855) V PMKRemoteControllerTimelineGenerator.m:112 | Preparing remote controller timeline for player , video, { }, playQueueItemID:5512, playing
Apr 7 16:48:39 Apple-TV Plex[385] : 2016/04/07 16:48:39.328 (85 MB) (235855) W PMKPlayer.m:650 | volumeWithContentType: is not implemented in PMKLocalPlayer
Apr 7 16:48:39 Apple-TV networkd[80] : -[NETAWDManager reportStats:metricID:] AWDServerConnection newMetricContainerWithIdentifier failed for metric 2686985, server 0x157531730, not reporting:
{
mbufStatisticsReport = {
mbuf16KBTotal = 197;
mbuf256BTotal = 1472;
mbuf2KBTotal = 1200;
mbuf4KBTotal = 168;
mbufDrainCount = 75;
mbufMemReleased = 0;
sockAtMBLimit = 0;
sockMBcnt = 14168;
};
networkdStatisticsReport = {
fallbackConnectionCount = 0;
totalConnectionCount = 1326;
totalSuccessfulConnectionCount = 691;
};
reportReason = 1;
}
Apr 7 16:48:40 Apple-TV Plex[385] : 2016/04/07 16:48:40.660 (85 MB) (235855) V PMKRemoteControllerTimelineGenerator.m:112 | Preparing remote controller timeline for player , video, { }, playQueueItemID:5512, playing
Apr 7 16:48:40 Apple-TV Plex[385] : 2016/04/07 16:48:40.660 (85 MB) (235855) W PMKPlayer.m:650 | volumeWithContentType: is not implemented in PMKLocalPlayer
Apr 7 16:48:40 Apple-TV timed[55] : (Note ) CoreTime: Received time 04/07/2016 20:48:40±0.01 from "NTP"
Apr 7 16:48:40 Apple-TV timed[55] : (Note ) CoreTime: Want active time in 36.05min. Need active time in 8327.72min. Remaining retry interval: 0.157519min.
Apr 7 16:48:40 Apple-TV UserEventAgent[23] : validateAndAddDefaults(com.apple.timed): End Time (inf) > now (481754920.8) + BACKGROUND_TASK_AGENT_JOB_WINDOW_MAX_TIME_FROM_NOW_SEC (3024000.0) + BACKGROUND_TASK_AGENT_JOB_TIME_ERROR_MARGIN (300.0)
Apr 7 16:48:40 Apple-TV timed[55] : (Error) CoreTime: Error requesting proactive time check job
Apr 7 16:48:41 Apple-TV Plex[385] : 2016/04/07 16:48:41.616 (85 MB) (235855) D PMKPlaybackSessionItem.m:237 | Destroyed transcode ping timer for
Apr 7 16:48:41 Apple-TV Plex[385] : 2016/04/07 16:48:41.617 (85 MB) (235855) D PMKPlaybackSessionItem.m:189 | Stopping transcode for
Apr 7 16:48:41 Apple-TV Plex[385] : Setting audio session to ambient
Apr 7 16:48:41 Apple-TV Plex[385] : 2016/04/07 16:48:41.759 (85 MB) (235855) V PMKPlaybackEngine.m:155 | state did change: 1
Apr 7 16:48:41 Apple-TV Plex[385] : 2016/04/07 16:48:41.769 (85 MB) (235855) V PMKServerTimelineGenerator.m:49 | Sending server timeline for player , video, { }, playQueueItemID:5512, stopped
Apr 7 16:48:41 Apple-TV Plex[385] : 2016/04/07 16:48:41.769 (85 MB) (235855) V PMKRemoteControllerTimelineGenerator.m:112 | Preparing remote controller timeline for player , video, { }, playQueueItemID:5512, stopped
Apr 7 16:48:41 Apple-TV Plex[385] : 2016/04/07 16:48:41.770 (85 MB) (235855) D PMMediaPlayerBufferUnderflowManager.m:123 | PMMediaPlayerBufferUnderflowController: new state - stopped
Apr 7 16:48:41 Apple-TV Plex[385] : 2016/04/07 16:48:41.770 (85 MB) (235855) V PMKPlaybackEngine.m:136 | will stop playing { }, playQueueItemID:5512
Apr 7 16:48:41 Apple-TV Plex[385] : 2016/04/07 16:48:41.771 (85 MB) (235855) V PMKServerTimelineGenerator.m:49 | Sending server timeline for player , video, { }, playQueueItemID:5512, stopped
Apr 7 16:48:41 Apple-TV Plex[385] : 2016/04/07 16:48:41.771 (85 MB) (235855) V PMKRemoteControllerTimelineGenerator.m:112 | Preparing remote controller timeline for player , video, { }, playQueueItemID:5512, stopped
Apr 7 16:48:42 Apple-TV Plex[385] : 2016/04/07 16:48:42.037 (85 MB) (235928) I PTVBridgeConsole.m:32 | APPEAR event: Hubs
Apr 7 16:48:42 Apple-TV Plex[385] : 2016/04/07 16:48:42.293 (85 MB) (235928) I PTVBridgeConsole.m:32 | Reloading existing page...
Apr 7 16:48:42 Apple-TV Plex[385] : 2016/04/07 16:48:42.304 (85 MB) (235928) I PTVBridgeConsole.m:32 | Loading: http://localhost:32500/appletv/render-proxy/Hubs/fa94b5db42aab6f968f0e6f82df4446caf4011f3/hubs?includeLibraries=1&count=20&excludeFields=summary&includeEmpty=1&onlyTransient=1
Apr 7 16:48:42 Apple-TV Plex[385] : 2016/04/07 16:48:42.374 (85 MB) (236350) D PMKAppleTVProxyHandler.m:191 | Got AppleTV render proxy request, stylesheet: Hubs, server: fa94b5db42aab6f968f0e6f82df4446caf4011f3, path: /hubs
Apr 7 16:48:42 Apple-TV mediaserverd[26] : '' com.plexapp.plex(pid = 385) setting DiscoveryMode = DiscoveryMode_None, currentDiscoveryMode = DiscoveryMode_None
Apr 7 16:48:42 Apple-TV networkd[80] : -[NETAWDManager reportStats:metricID:] AWDServerConnection newMetricContainerWithIdentifier failed for metric 2686983, server 0x157531730, not reporting:
{
cellularFallbackReport = {
dataUsageSnapshotsAtNetworkEvents = (
{
bytesIn = 0;
bytesOut = 280;
}
);
"fallbackTimer_msecs" = 0;
fellback = 0;
networkEvents = (
"NETWORK_EVENT_DATA_STALL_AT_APP_LAYER"
);
"timeToNetworkEvents_msecs" = (
3006
);
};
clientIdentifier = mediaserverd;
connectionStatisticsReport = {
DNSAnswersCached = 0;
"DNSResolvedTime_msecs" = 0;
RTTvariance = 0;
"appDataStallTimer_msecs" = 3;
appReportingDataStallCount = 1;
"bestRTT_msecs" = 0;
betterRouteEventCount = 0;
bytesDuplicate = 0;
bytesIn = 0;
bytesOut = 280;
bytesOutOfOrder = 0;
bytesRetransmitted = 0;
cellularFallback = 0;
cellularRRCConnected = 0;
connected = 1;
connectedInterfaceType = "(unknown: 4)";
"connectionEstablishmentTime_msecs" = 1;
connectionReuseCount = 0;
"currentRTT_msecs" = 0;
"flowDuration_msecs" = 8401;
interfaceType = "(unknown: 4)";
kernelReportedStalls = 0;
kernelReportingConnectionStalled = 0;
kernelReportingReadStalled = 0;
kernelReportingWriteStalled = 0;
packetsDuplicate = 0;
packetsIn = 0;
packetsOut = 1;
packetsOutOfOrder = 0;
packetsRetransmitted = 0;
"smoothedRTT_msecs" = 0;
synRetransmissionCount = 0;
tcpFastOpen = 0;
"timeToConnectionEstablishment_msecs" = 3;
"timeToConnectionStart_msecs" = 2;
"timeToDNSResolved_msecs" = 0;
"timeToDNSStart_msecs" = 0;
trafficClass = 500;
};
delegated = 1;
reportReason = "REPORT_REASON_DATA_STALL_AT_APP_LAYER";
sourceAppIdentifier = "com.plexapp.plex";
}
Apr 7 16:48:42 Apple-TV Plex[385] : 2016/04/07 16:48:42.848 (85 MB) (236350) D PMKAppleTVStyleSheet.m:58 | Using cached stylesheet: /var/containers/Bundle/Application/F3089946-AE7E-4382-9F48-65CF2535F362/Plex.app/Hubs.xslt