After downloading Plex app from the Amazon App Store, I am unable to activate the full version of the app via in-app purchase. I am unable to locate any options for in-app purchases within the Plex app. The app directs me only to a link to type in a browser for PlexPass, but does not give me the $4.99 unlock option.
Firestick is up to date. Plex app version is 4.22.2.540.
To see if I could find the in-app purchase options, I:
signed out and back in again
uninstalled/reinstalled app
- removed original download from cloud, then redownloaded
- navigated to settings after linking app via web on computer
- made sure in-app purchases were turned ON in Firestick settings
- downloaded HBO Go and was able to make in-app purchase
- located support page on Plex support forums for assistance, but none of the screen caps resemble the app display on Firestick
- made sure Firestick would open links
I am not sure if the issue is with me overlooking some menu on my Plex app on my Firestick or if there is no longer support for Plex on the Firestick (despite plex.tv stating it worked).
I know my network is fine and my Firestick itself is functioning because I can log into and play video from Hulu, Netflix, HBO Go, etc. I can log into my Plex account on my Firestick and see all my content and play movie trailers, but I cannot play full-length videos.
What am I missing?