Hello all,
I hope this is the right forum... I had a plex pass subscription mainly for the automatic trailers. Everything was fine until some five to eight days before my subscription was about to end. Then just suddenly the first trailer before movies started to loop. I have my Samsung TV app set to play two trailers before every movie.
Two trailers and one movie load into a queue normally and I can see what trailer should be next and that there are 3 items in queue. Unfortunately when the first trailer ends it just starts all over again and again and so on. Second trailer nor the movie never start.
Obviously because of this bug I did not renew my subscription as the main feature (for me) does not work. Today I decided to download some trailers manualy to try if it was a problem with streaming the trailer but it still does not work. I also tried to reinstall my TV app. It works the way it should on PC.
Please see attached log with debug on TV activated. I reproduced the issue at 22:15 - 22:17. Trailer repeated three times without me doing anything.
Thank you for your help in advance