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Massive buffering now that I am using a 4k TV

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Had a Roku stick on my 1080 TV. A few months ago it started stuttering occasionally on any movie I played. No worries, my other Roku stick and my Roku 3 still worked on my other 1080 TVs.

Replaced one 1080 TV and streaming stick with a Roku 4 and Vizio P65-C1 4k TV and no 1080p movie I play on it will play smoothly. For the most part I have h264 AAC MP4s. But even an old SD rip buffers happily and won't play.

I have the app settings all set to play using the original encoding. By default the app on the Roku 4 was set to trying to play them at 14 or 20 Mbps 4K, which would have caused transcoding.

I have never gotten Plex to work on either the PS3 or PS4 apps with my 1080P TV. Will not play anything. Usually with the error "the video did not start playing in time". I'm making a separate post for that issue, but have attached the logs anyway.

I have attached log files where I tried one movie on 4 different devices. I enabled debug logging, stopped and restarted PMS to get a fresh log file, played the movie and let it buffer a while...

  • Roku 4
  • PS3
  • PS4
  • Roku Streaming Stick (works!)
  • I also have a Roku 3 (wireless) that works just fine, but I didn't log that.

The file I played has its information in theMovie.xml.txt.

My network is running gigabit ethernet.

I installed the Speed Test app on the roku.

  • Results were between 13.5 Mbps and 18 Mbps.
  • It is a lot slower than I expected given that I am on a 100 Mbps (12 MB/s) down plan, and running Ookla's speedtest on my PC gives 93 Mbps. speedtest.net/my-result/5572676271

Hopefully someone can see something in the logs that makes sense to them. The only thing that jumped out at me on the Roku 4 log is the number of calls to the photo transcoder. Seems odd.

Thanks in advance!!


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