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Samsung tizen app 3.1.0 (3.8.0) Tizen 2.4.0

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When direct play does not switch the audio track, when you turn on any subtitles, transcoding starts (graphically clear, but textual, why?) Because of these problems, I can not use the plex on my main device.
In the emby application (with the emby server) everything is in order and with subtitles and with an audio track, then the problem is in the app itself and not in the TV.
Can you fix this? Otherwise you will have to abandon the plex completely. And I do not want to do this.
I hope this will be fixed and you listen to the requests of users. Thank you

I apologize for the quality of the text


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