I have been trying to update the Plex Media Player(1.1.4.393) for Windows but I keep getting an error message telling me it cant find the installer package and to browse for one but there isnt one. Once I click cancel it tells me it cannot remove the older version. However I uninstalled the older version through windows so its not there anymore. Help Please!!!!!
Here is the Log:
12T23:55:46]i001: Burn v3.10.2.2516, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Users\Jason\AppData\Local\Temp{862C08E8-69A1-4C2C-BC2D-63810A995D0B}.cr\PlexMediaPlayer-1.1.4.393-12c41f9f-windows-x64.exe
[039C:31E0][2016-08-12T23:55:46]i000: Initializing numeric variable 'autolaunch' to value '0'
[039C:31E0][2016-08-12T23:55:46]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Plex\Plex Media Player'
[039C:31E0][2016-08-12T23:55:46]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\PlexMediaPlayer.exe'
[039C:31E0][2016-08-12T23:55:46]i009: Command Line: '-burn.clean.room=C:\Users\Jason\Downloads\PlexMediaPlayer-1.1.4.393-12c41f9f-windows-x64.exe'
[039C:31E0][2016-08-12T23:55:46]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Jason\Downloads\PlexMediaPlayer-1.1.4.393-12c41f9f-windows-x64.exe'
[039C:31E0][2016-08-12T23:55:46]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Jason\Downloads\'
[039C:31E0][2016-08-12T23:55:46]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Jason\AppData\Local\Temp\Plex_Media_Player_20160812235546.log'
[039C:31E0][2016-08-12T23:55:46]i000: Setting string variable 'WixBundleName' to value 'Plex Media Player'
[039C:31E0][2016-08-12T23:55:46]i000: Setting string variable 'WixBundleManufacturer' to value 'Plex'
[039C:3EE8][2016-08-12T23:55:46]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[039C:3EE8][2016-08-12T23:55:47]i000: Setting version variable 'WixBundleFileVersion' to value '1.1.4.0'
[039C:31E0][2016-08-12T23:55:47]i100: Detect begin, 13 packages
[039C:31E0][2016-08-12T23:55:47]i000: Setting string variable 'PreviousInstallFolder' to value 'C:\Program Files\Plex\Plex Media Player\'
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'PreviousInstallFolder' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i000: Directory search: wds78C90C4F25C58DF49B7F06B0FACFC974, did not find path: C:\Program Files\Plex\Plex Media Player\, reason: 0x80070003
[039C:31E0][2016-08-12T23:55:47]i000: Setting numeric variable 'FoundMfPlatDll' to value 1
[039C:31E0][2016-08-12T23:55:47]i000: Setting numeric variable 'Found_ucrtbase_dll' to value 1
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'NOT Found_ucrtbase_dll' evaluates to false.
[039C:31E0][2016-08-12T23:55:47]i000: Setting string variable 'WinRegCurrentBuildNumber' to value '10586'
[039C:31E0][2016-08-12T23:55:47]i000: Setting string variable 'WinRegCurrentBuild' to value '10586'
[039C:31E0][2016-08-12T23:55:47]i000: Setting string variable 'WinRegEditionID' to value 'Professional'
[039C:31E0][2016-08-12T23:55:47]i000: Setting string variable 'WinRegInstallationType' to value 'Client'
[039C:31E0][2016-08-12T23:55:47]i000: Registry value not found. Key = 'SOFTWARE\Microsoft\MediaPlayer', Value = 'Installation Directory'
[039C:31E0][2016-08-12T23:55:47]i000: Setting string variable 'WinRegProductName' to value 'Windows 10 Pro'
[039C:31E0][2016-08-12T23:55:47]i000: Setting string variable 'WinRegReleaseID' to value '1511'
[039C:31E0][2016-08-12T23:55:47]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14'
[039C:31E0][2016-08-12T23:55:47]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14'
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'FoundMfPlatDll' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'FoundMfPlatDll' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to false.
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to false.
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'FoundMfPlatDll' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'FoundMfPlatDll' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'FoundMfPlatDll' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'FoundMfPlatDll' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'FoundMfPlatDll' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'FoundMfPlatDll' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i103: Detected related package: {E9C1914D-2D1C-4FF4-8D26-A29FF5138E06}, scope: PerMachine, version: 1.1.2.0, language: 0 operation: MajorUpgrade
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: MediaPackWin8x86, state: Absent, cached: None
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: MediaPackWin8x64, state: Absent, cached: None
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: pmp, state: Absent, cached: None
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: vcredist_repair, state: Absent, cached: Complete
[039C:31E0][2016-08-12T23:55:47]i101: Detected package: vcredist, state: Absent, cached: Complete
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i052: Condition 'NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))' evaluates to true.
[039C:31E0][2016-08-12T23:55:47]i199: Detect complete, result: 0x0
[039C:3EE8][2016-08-12T23:55:53]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[039C:31E0][2016-08-12T23:55:53]i200: Plan begin, 13 packages, action: Install
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to false.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to true.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[039C:31E0][2016-08-12T23:55:53]i000: Setting string variable 'WixBundleRollbackLog_pmp' to value 'C:\Users\Jason\AppData\Local\Temp\Plex_Media_Player_20160812235546_000_pmp_rollback.log'
[039C:31E0][2016-08-12T23:55:53]i000: Setting string variable 'WixBundleLog_pmp' to value 'C:\Users\Jason\AppData\Local\Temp\Plex_Media_Player_20160812235546_000_pmp.log'
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'Bad_VCRedist' evaluates to false.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[039C:31E0][2016-08-12T23:55:53]i052: Condition 'NOT Bad_VCRedist' evaluates to true.
[039C:31E0][2016-08-12T23:55:53]w321: Skipping dependency registration on package with no dependency providers: vcredist
[039C:31E0][2016-08-12T23:55:53]i000: Setting string variable 'WixBundleLog_vcredist' to value 'C:\Users\Jason\AppData\Local\Temp\Plex_Media_Player_20160812235546_001_vcredist.log'
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: MediaPackWin8x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: MediaPackWin8x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: pmp, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[039C:31E0][2016-08-12T23:55:53]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[039C:31E0][2016-08-12T23:55:53]i299: Plan complete, result: 0x0
[039C:31E0][2016-08-12T23:55:53]i300: Apply begin
[039C:31E0][2016-08-12T23:55:53]i010: Launching elevated engine process.
[039C:31E0][2016-08-12T23:55:57]i011: Launched elevated engine process.
[039C:31E0][2016-08-12T23:55:57]i012: Connected to elevated engine.
[30E4:29A0][2016-08-12T23:55:57]i358: Pausing automatic updates.
[30E4:29A0][2016-08-12T23:55:57]i359: Paused automatic updates.
[30E4:29A0][2016-08-12T23:55:57]i360: Creating a system restore point.
[30E4:29A0][2016-08-12T23:56:34]i361: Created a system restore point.
[30E4:29A0][2016-08-12T23:56:34]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{5fe581ae-f815-4808-8856-62ff7142ff90}, options: 0x7, disable resume: No
[30E4:29A0][2016-08-12T23:56:35]i000: Caching bundle from: 'C:\Users\Jason\AppData\Local\Temp{3A838C3A-D8EF-409F-8A1B-A594B61527E5}.be\PlexMediaPlayer-1.1.4.393-12c41f9f-windows-x64.exe' to: 'C:\ProgramData\Package Cache{5fe581ae-f815-4808-8856-62ff7142ff90}\PlexMediaPlayer-1.1.4.393-12c41f9f-windows-x64.exe'
[30E4:29A0][2016-08-12T23:56:35]i320: Registering bundle dependency provider: {5fe581ae-f815-4808-8856-62ff7142ff90}, version: 1.1.4.0
[30E4:29A0][2016-08-12T23:56:35]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{5fe581ae-f815-4808-8856-62ff7142ff90}, resume: Active, restart initiated: No, disable resume: No
[039C:0454][2016-08-12T23:56:35]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\Jason\Downloads\PlexMediaPlayer-1.1.4.393-12c41f9f-windows-x64.exe
[039C:0454][2016-08-12T23:56:39]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Jason\Downloads\'
[30E4:27D8][2016-08-12T23:56:41]i305: Verified acquired payload: pmp at path: C:\ProgramData\Package Cache.unverified\pmp, moving to: C:\ProgramData\Package Cache{510932DC-F534-44A3-9B01-825806328412}v1.1.4\PMP.msi.
[30E4:27D8][2016-08-12T23:56:45]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\BB64084762ABD4A06B2FDDD16F0092860BC3043F\vcredist_x64.exe.
[30E4:29A0][2016-08-12T23:56:45]i323: Registering package dependency provider: {510932DC-F534-44A3-9B01-825806328412}, version: 1.1.4, package: pmp
[30E4:29A0][2016-08-12T23:56:45]i301: Applying execute package: pmp, action: Install, path: C:\ProgramData\Package Cache{510932DC-F534-44A3-9B01-825806328412}v1.1.4\PMP.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files\Plex\Plex Media Player" AUTOLAUNCH="0" WINDOWSTYPE="Client"'
[30E4:29A0][2016-08-12T23:57:16]e000: Error 0x80070643: Failed to install MSI package.
[30E4:29A0][2016-08-12T23:57:16]e000: Error 0x80070643: Failed to execute MSI package.
[039C:31E0][2016-08-12T23:57:16]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[039C:31E0][2016-08-12T23:57:16]i319: Applied execute package: pmp, result: 0x80070643, restart: None
[039C:31E0][2016-08-12T23:57:16]e000: Error 0x80070643: Failed to execute MSI package.
[30E4:29A0][2016-08-12T23:57:16]i318: Skipped rollback of package: pmp, action: Uninstall, already: Absent
[039C:31E0][2016-08-12T23:57:16]i319: Applied rollback package: pmp, result: 0x0, restart: None
[30E4:29A0][2016-08-12T23:57:16]i329: Removed package dependency provider: {510932DC-F534-44A3-9B01-825806328412}, package: pmp
[30E4:29A0][2016-08-12T23:57:16]i351: Removing cached package: pmp, from path: C:\ProgramData\Package Cache{510932DC-F534-44A3-9B01-825806328412}v1.1.4\
[30E4:29A0][2016-08-12T23:57:16]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{5fe581ae-f815-4808-8856-62ff7142ff90}, resume: None, restart: None, disable resume: No
[30E4:29A0][2016-08-12T23:57:16]i330: Removed bundle dependency provider: {5fe581ae-f815-4808-8856-62ff7142ff90}
[30E4:29A0][2016-08-12T23:57:16]i352: Removing cached bundle: {5fe581ae-f815-4808-8856-62ff7142ff90}, from path: C:\ProgramData\Package Cache{5fe581ae-f815-4808-8856-62ff7142ff90}\
[30E4:29A0][2016-08-12T23:57:16]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{5fe581ae-f815-4808-8856-62ff7142ff90}, resume: None, restart initiated: No, disable resume: No
[039C:31E0][2016-08-12T23:57:16]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
↧
Cannot update to new version of Plex Media Player
↧