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I must be being stupid, but I cant make this work

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Hi,
I have downloaded the Plex app for PS4, and whenever I open the app, it just says:
"Sorry, there appears to be a problem connecting. Please try again later."
I have tried for 2 days.
The PS4 has the correct network, the "ps4 media player app" can "see" the plex media server, all the other plex apps in the house work - its only the PS4 that cant.
Am I missing something blindingly obvious?

Cheers


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